E-Commerce Executive

Job Overview:

We are looking for an experienced E-Commerce Executive to manage our online sales and presence. The ideal candidate will have a solid understanding of e-commerce platforms, digital marketing, and customer engagement strategies. This role involves overseeing the entire e-commerce lifecycle from product listing to order fulfillment.

Responsibilities:

1. E-Commerce Management:

• Oversee the day-to-day operations of the e-commerce platform.
• Ensure all products are accurately listed, prices are up-to-date, and inventory levels are maintained.

2. Product Presentation:

• Optimize product listings for maximum visibility and conversion.
• Collaborate with the content team to ensure product descriptions and images are engaging and accurate.

3. Order Fulfillment:

• Manage order processing, shipping, and returns to ensure a seamless customer experience.
• Work closely with the logistics team to optimize delivery times and minimize errors.

4. Customer Engagement:

• Monitor customer reviews and feedback, addressing any issues promptly.
• Implement strategies to enhance customer satisfaction and loyalty.

5. Analytics and Reporting:

• Analyze e-commerce metrics and generate reports to track performance.
• Provide insights and recommendations for continuous improvement.

6. Marketplace Management:

• Manage relationships with third-party e-commerce platforms.
• Explore opportunities to expand the brand’s presence on additional marketplaces.

Qualifications:

• Minimum 2 years of experience in eCommerce.
• Graduation in any stream.
• Strong analytical and problem-solving abilities.
• Excellent interpersonal skills and ability to work in a team.
• Proficient in Advance Excel (VLOOKUP, HLOOKUP, Formulas, etc.).
• Good written and verbal communication skills.
• Basic understanding of eCommerce and brand management.
• Flexible to work extended hours.